PRIVACY INFORMATION

Privacy Statement

Below is a privacy statement that applies to this website and associated businesses.

You know us - you can trust us
We understand and share our customers' concerns about how personal information is collected, used and shared. We want to assure you that we will always handle personal information securely and carefully. We are committed to safeguarding your information; this means that, among other things, we will comply with all applicable Australian privacy laws and ensure our staff are aware of their obligations.

Why we collect information
We may collect information to deliver products or services to complete other transactions and better understand our customers requirements and preferences. This information enables us to personalize and improve our service and in particular to provide offers that are of greater interest or benefit.

How we collect this information
When a customer places an order and/or registers their details with us, we store that information for future reference. This saves time when customers shop with us again, as we do not have to re-enter customer details. Sometimes we may add customers personal information with information from external sources.

What we collect
The personal information we collect is in most cases supplied when customers register details, place an order or provide feedback to us. Generally, the information we collect includes customer name, address, delivery address, phone number and e-mail address.

Who we may share your information with
We will never rent, lend or sell your personal information under any circumstances.  We will not use customer information for purposes unrelated to the services we provide, unless we first obtain your consent. If you require any further information please contact our customer service department on customercare@pettag.info

Security
We will take all reasonable steps to store your personal information securely. Only specific employees in our customer service, marketing and IT areas will have access to our customers' and employee personal information, but only under very strict controls and procedures.

Other Sites

We are not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Our Privacy Policies and Practices
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

About cookies and how they work
When you interact with us on the internet, our system will automatically send you a "cookie". A cookie is a small amount of information sent from a web server to your computer, enabling your computer to be recognized while the current Session lasts. It is used to handle your Session and contains a unique number only. This number becomes invalid as soon as your Session ends. Usually 30 minutes after you leave the site or you closed your browser.